A Patient- and Family-Centered Care Approach to Orthodontics: Assessment of Feedbacks from Orthodontic Patients and Their Families
PDF
Cite
Share
Request
Original Article
P: 38-43
June 2016

A Patient- and Family-Centered Care Approach to Orthodontics: Assessment of Feedbacks from Orthodontic Patients and Their Families

Turk J Orthod 2016;29(2):38-43
1. Department of Orthodontics, İnönü University School of Dentistry, Malatya, Turkey
2. Department of History of Medicine and Ethics, İnönü University School of Medicine, Malatya, Turkey
No information available.
No information available
Received Date: 20.03.2016
Accepted Date: 23.04.2016
PDF
Cite
Share
Request

ABSTRACT

Objective:

This study aimed to evaluate orthodontic patients and their families’ clinical satisfaction and their perception of dentists in the framework of the Patient and Family Centered Care (PFCC) concept.

Methods:

The study population comprised patients treated at the Orthodontics clinic and their families. A mixed method research with quantitative and qualitative components was employed by conducting questionnaires with 62 patients and 65 parents. Collected data were recorded on the computer, and analyses were performed.

Results:

A majority of the patients who received treatment at our clinic were high school graduates, while their parents were university graduates. The patient’s and their parents’ overall satisfaction were similar. We also found that the patients and their parents expected doctors to have ethical perception and professional behavior in the treatment process.

Conclusion:

According to the results obtained from the survey questionnaires, the patients and their parents expect a dentist to have the following qualities: courtesy, friendliness, respect, punctuality, communication skills, and knowledgeableness. Dentists can optimize clinical and patient satisfaction by providing care and attention based on the principles of patient centered care (PCC) and PFCC and shaped in accordance with the expectations of the patients and their parents.